Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.

In an era where software and data are pivotal, leveraging the right AI tools – and the right people and processes – can transform software development and IT operations. This session highlights examples of how applied practices across data architecture and AI integration enhanced efficiency, scalability, and innovation across the organization. Leaders will discover how aligning data strategies with AI outcomes can drive superior use cases and operational excellence, offering unparalleled value to enterprises of all sizes.