WWT experts' five key takeaways from WebexOne 2025 for IT and contact center leaders
WWT and Webex Solutions
Webex is trusted by 95% of Fortune 500 companies. WWT delivers complex collaboration and contact center solutions to 80% of the Fortune 100. Together, WWT and Cisco design and deploy seamless employee and customer experiences.
- FLEXIBLE: Adaptable for any workstyle, role, or device so you can choose when, where, and how you work.
- INCLUSIVE: Equal experiences for everyone regardless of geography, language, or communication style.
- SECURE: Secure by design, private by default, to defend against threats no matter where you're working.
WWT experts and the Advanced Technology Center (ATC) support the latest in Cisco Webex solutions:
Webex Suite
The Webex Suite is the world's first purpose-built solution designed to drive Hybrid Work. An end–to-end suite of secure collaboration products, delivered through a single cloud solution, and driven through a unified experience includes:
- Calling – Make and take calls across devices with an enterprise cloud phone system
- Meetings – Drive engaging and productive meetings with anyone, anywhere
- Messaging – Keep communication flowing with rich messaging, secure file sharing, and whiteboarding
- Polling (Slido) – Encourage active participation with interactive Q&A and polling
- Events – Deliver virtual and hybrid event experiences with immersive content, interactive audience experiences, analytics, and more
Webex Contact Center
Make your contact center more personal, productive and profitable. Delivering on high customer expectations isn't easy, but with technologies like cloud, artificial intelligence (AI), machine learning (ML), and data analytics, your contact center can go beyond meeting expectations to becoming a center for growth. Webex Contact Center is a native cloud contact center that enables enriched customer engagement experiences between businesses and their customers
- Native cloud - Designed and built as a cloud solution for security, reliability, flexibility, and scalability
- Integrated experience - All your customer interactions — voice, chat, SMS, social, and email — handled within one unified desktop experience. Minimize app switching with integrated CRM and other business applications
- Collaborative teams - Webex voice and chat collaboration tools let agents quickly communicate with supervisors and back-office SMEs to solve customer issues the first time, every time
- Skills-based routing - Customers are matched to the agent with the best skills to improve first-contact resolution, customer satisfaction, and net promoter score
Webex Connect
Webex Connect, also known as CPaaS (Communications Platform as a Service), offers a range of benefits for organizations that need to communicate with consumers across multiple customer support channels, like web chat, SMS, mobile apps, and social platforms. Webex Connect unifies communication streams and enables organizations to enhance customer interactions, automate processes, and maintain security while providing scalability.
- Key customer experience use cases for brands and organizations include:
- Acquisition: Delivering multi-channel promotional campaigns.
- Authentication: Sending one-time passwords (OTP) and enabling two-factor authentication (2FA).
- Nurturing: Using proactive messaging for welcome and onboarding.
- Support: Seamlessly handling interactions with live agents.
- Retention: Automating interactions to retain customers.Webex Devices
Webex Devices
Webex Devices are purpose built to help teams collaborate and create together in real time, no matter how far the distance. From the home office to intelligent meeting rooms, and anywhere in between, Webex Devices can accommodate any workspace by delivering rich collaboration experiences to support the needs of your evolving workforce regardless of meeting platform.
- Desk Series – Intelligent collaboration devices for every desk
- Room Series – Multi-screen video conferencing for every workspace
- Board Series - join video-first meetings, digitally whiteboard, annotate on shared content, use go-to web apps, and wirelessly present
Why WWT for Webex?
Through our consultants, workshops and assessments, we help customers understand how Cisco Webex can move them toward their vision for meetings and conferencing. This is coupled with a keen focus on physical space configuration as both are needed for true next-gen meeting experiences.
With more than four million square feet of space on three continents, we are positioned to provide robust logistics and life-cycle management internationally. This includes preconfiguration of Call Manager on Cisco wireless phones and deployment of mobile Webex Room Kit solutions.
Specialists from our Adoption Services Practice work with both end users and IT to ensure customers are using the full feature sets of their collaboration solutions. We have hundreds of training specialists who can provide on-site and remote training for Webex Meetings and other Cisco collaboration solutions. We also give IT staff access to our ATC, allowing them to familiarize themselves with version updates and deploy updates into production environments faster.
Successful collaboration requires organizations to integrate solutions from different vendors. We help customers integrate existing persistent collaboration tools, such as Microsoft Teams and Slack, with Cisco Jabber and Webex Teams. Additionally we integrate third-party tools like Teem for easier room scheduling.
Using our EA+ methodology, we help customers get the most out of their Cisco Flex Plan. First, our Licensing Consultants work with customers to determine the best consumption model based on their business goals. Then, our Subscription Services give customers everything they need to properly bill and track expenses to drive the successful outcome of their Flex purchases.
The WWT Advanced Technology Center (ATC) offers ready-to-deploy labs for Cisco's entire collaboration portfolio. We can also customize labs through our Lab as a Service (LaaS) offering which gives customers devoted resources in the ATC based on performance and security requirements. Our lab services allow customers to rapidly perform proofs of concept and conduct programmatic technology testing.
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