Digital insights
706 results found
Calculating the Financial Potential of AI in the Contact Center
How WWT's ROI calculators provide financial clarity and justify strategic AI investments for enhanced customer experience and operational efficiency.
Digital Workspace Priorities for 2025
A roadmap for improving the digital employee experience
Digital Trends Spotlight: AI Insights for CX Leaders
An overview of the latest trends and insights in customer experience
Unlocking the Power of AI Coding Assistants
AI coding assistants are transforming software development by boosting productivity, enhancing code quality and facilitating continuous learning. These tools not only automate repetitive tasks but also provide insightful guidance, enabling developers to work smarter and more creatively. Embrace the future of coding, powered by AI, for better software and happier developers.
Microsoft 365 Copilot Wave 2: Spring 2025 Release Overview
Microsoft 365 Copilot Wave 2 marks a major leap in AI-powered productivity, introducing enhanced reasoning, cross-app intelligence and new AI agents. Explore key updates across Word, Excel, Outlook, Teams and PowerPoint, and understand how your organization can prepare to leverage these new capabilities.
5 Ways Retailers Are Using AI to Drive Growth, Loyalty and Efficiency
Not sure where to begin with AI? Consider these five essential use cases as starting points for transforming retail operations and customer experience with AI.
From Pilots to Productivity: Unlocking the True ROI of Microsoft Copilot
Millions of employees now have Microsoft Copilot at their fingertips, but only a small fraction of organizations have scaled it successfully. In this episode of the AI Proving Ground Podcast, World Wide Technology's Mike Davis and Softchoice's Craig McQueen share hard-won lessons on driving adoption, overcoming change management challenges and moving from pilots to measurable ROI. If your Copilot rollout has stalled, this conversation could be your roadmap forward.
Modernizing the Point of Sale at Jack in the Box to Drive Efficiency, Insights and Growth
Discover how Jack in the Box is rapidly transforming its point-of-sale infrastructure to elevate the guest experience and empower franchisees with real-time, data-driven insights.
Why Digital Experience Monitoring is a Strategic Move for IT Leaders
Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
Streamlining Healthcare Operations with Glean and WWT
Discover how a global healthcare provider enhanced efficiency, security and innovation by implementing Glean's Work AI Platform across its enterprise, setting a new standard for operational excellence.
Scaling AI Across the Workforce to Empower Every Employee
In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.
Maximizing Returns: AI Use Cases for Contact Center Success
AI is revolutionizing the way businesses interact with their customers. Here are the top ways that contact center leaders should leverage AI to yield the biggest ROI.