Why WWT for Glean Adoption Services

Why WWT is the best partner for Glean Adoption Services

World Wide Technology (WWT) brings a unique combination of deep technical integration expertise, proven change management acumen, and industry-leading digital transformation experience, making us the ideal partner for Glean adoption at scale WWT's global footprint, dedicated innovation labs and client-first approach mean that every phase of your Glean journey—from strategic assessment to enterprise rollout—is tailored, secure and accelerates time-to-value. Our agile, proven methodologies unlock seamless integration of out-of-the-box and custom connectors, even with the most complex legacy environments. Beyond deployment, WWT invests in ongoing enablement, analytics, and optimization—empowering IT leadership and business stakeholders to realize the full productivity, knowledge, and compliance benefits of Glean. 

With WWT, your organization gains a trusted advisor committed to business outcomes, risk mitigation, and sustainable digital transformation. Thus, Glean becomes a true force multiplier for competitive advantage.

The Critical Role of Adoption in Glean's GenAI Success

Adoption is critically important to generative AI (GenAI) solutions like Glean because it directly impacts the realization of business value and the overall success of AI transformation initiatives. GenAI represents a landmark technological opportunity, with adoption rates surpassing those of previous transformative technologies such as the internet and personal computers. However, GenAI's actual return on investment comes from deploying the technology and achieving widespread organizational buy-in and integration into daily workflows. Without adoption, the potential for GenAI to unlock new business models, enhance customer experiences, and drive operational efficiencies remains unrealized. This is especially relevant for Glean, which leverages AI to improve knowledge management and operational productivity, making user engagement and acceptance essential for maximizing its impact.

Specifically for Glean, adoption is a key differentiator that drives its competitive advantage and customer success. Glean's ability to automatically generate and update knowledge base articles, streamline support ticket handling, and integrate seamlessly into enterprise workflows depends heavily on users embracing the platform. Successful adoption leads to measurable outcomes such as time saved on support tickets, improved knowledge accessibility, and enhanced employee productivity. Moreover, Glean's adoption journey involves overcoming organizational resistance, ensuring data quality, and fostering continuous learning and governance to maintain AI effectiveness. These factors underscore why adoption is a technical milestone and a strategic imperative for Glean's GenAI solutions to deliver sustained business value and competitive differentiation.

Glean: An Adoption Roadmap Example for Larger Enterprises

1. Executive Sponsorship and Business Alignment

• Secure C-suite sponsorship for Glean as a strategic initiative.
• Define business objectives and KPIs (e.g., productivity, unification).
• Align Glean to enterprise transformation goals for maximum visibility.

2. Cross-Functional Stakeholder Engagement

• Establish a steering committee (IT, HR, Compliance, LOB leaders).
• Identify business champions and advocates in each department.
• Gather early input from end-users to target workflows and adoption pain points.

3. Technical Assessment and Integration Planning

• Inventory all relevant data sources (cloud, on-prem, custom).
• Prioritize deployment of out-of-the-box connectors; engage WWT to build custom integrations.
• Perform security, access, and compliance reviews to set clear standards.

4. Pilot Deployment and Validation

• Launch phased pilots in diverse business units and geographies.
• Test core use cases (e.g., onboarding, support, policy search).
• Capture feedback, iterate configurations, and showcase quick wins.

5. Change Management and User Enablement

• Execute executive and department-level communication plans.
• Deliver tailored, role-based training and playbooks.
• Empower a champion network for peer support and local ownership.
• Provide robust self-service resources and help centers.

6. Enterprise-Wide Rollout

• Expand rollout in prioritized waves; leverage Glean analytics for adoption insights.
• Continue content and knowledge curation.
• Scale integration with additional applications based on business value.

7. Continuous Optimization and Value Realization

• Implement regular KPI reviews and business impact assessments.
• Refine workflows, connectors, and content as needs evolve.
• Expand to new processes and celebrate success stories.
• Foster a culture of collaboration and continuous learning.

Key best practices

• Align Glean rollouts with business priorities and executive sponsorship.
• Invest in change management: enable champions, tailor communications, and spotlight early wins.
• Launch with impactful workflows; demonstrate value before scaling.
• Rely on WWT's expertise to integrate non-standard systems and maximize total knowledge visibility.
• Measure results, adapt, and ensure Glean's vision is sustained and deep.

Summary: The power of WWT and Glean for enterprise-scale knowledge transformation

Combining World Wide Technology's integration, adoption, and change management capabilities with Glean's leading AI platform delivers a unique advantage for large enterprises. Its proven approach ensures every facet of your data ecosystem—across standard, custom, or legacy environments—is seamlessly unified and fully leveraged within Glean. This partnership accelerates time-to-value with secure and scalable integrations, minimizes risk, and elevates user adoption across the organization.

By working together, WWT and Glean help your enterprise transform knowledge into a true competitive asset—empowering your teams, driving measurable business outcomes, and supporting continuous innovation at a global scale. As a result, your organization not only succeeds in deploying Glean but fully realizes its potential to unlock productivity, agility, and enterprise-wide intelligence—today and for the future.