Research Library
150 results found
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Cloud Chaos or Cloud Control? Fixing the Operating Model for Speed, Savings & Scale
Many organizations move to the cloud expecting speed and savings, only to end up with ballooning bills, siloed teams and mounting frustration. In this episode of WWT Presents Research, Robb Boyd talks with Jeff Weeks, creator of WWT's Cloud Operating Model framework and Michelle Dupuis, one of only 300 certified FinOps professionals worldwide, to unpack why the problem isn't the cloud but how you're running it. Learn why fixing your operating model is the foundation for securing data, enabling AI infrastructure and modernizing legacy applications. Cloud success is not just about migration; it is about mastering the model that makes it work.
Facilities Infrastructure Priorities in the Age of AI
AI adoption is quickly gaining momentum in the enterprise space, but there are key priorities that data center operators and IT decision-makers need to consider regarding the hardware and design of their data centers, including power and cooling. Here are your facilities infrastructure priorities for 2024.
The ROI Paradox: Two Truths About AI's Progress
Bridging the gap between AI's promise and AI's profit requires redefining ROI, strategic investment and empowering middle management. Success lies in integrating AI into core systems, fostering trust and treating AI as a capital investment, not an experiment.
Automation Priorities for 2025
A step-by-step guide to achieving automation success.
AI Maturity Model
A framework for organizational AI transformation that maximizes value while minimizing risk.
Network as a Service (NaaS): A Guide to the Concept, Features and Providers in the Market
NaaS continues to receive significant buzz, but is it a transformative reality or just marketing hype? In this report, we define NaaS, dispel common myths and examine several offerings, including Meter, a recent addition to our analysis.
Data Maturity Model
This guide will help you achieve data maturity in your organization, unlocking new levels of insight, efficiency and innovation, and paving the way for successful AI implementation.
A Guide for CEOs to Accelerate AI Excitement and Adoption
The age of AI is here. As the CEO, your leadership is crucial to driving AI transformation. Discover how active executive engagement in AI adoption leads to competitive advantage.
Calculating the Financial Potential of AI in the Contact Center
How WWT's ROI calculators provide financial clarity and justify strategic AI investments for enhanced customer experience and operational efficiency.
Secure Your Future: A CISO's Guide to AI
A step-by-step guide for unlocking the power of AI while protecting critical data and navigating the complex regulatory landscape.
Cloud Priorities for 2025
A roadmap for what capabilities to prioritize in the cloud computing space.